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The SimpliSafe Security System.

How it works.

Simple to choose, set-up and use. Our DIY home security system is a self-installed and self-maintained alarm. Just stick the sensors in place, and pair them to the Wireless Keypad and Base Station. No drilling. No wiring. No tools. Secure your home in less than an hour.

However, we do understand that installing smart home tech can sometimes be daunting. Which is why we have designed this page to explain how SimpliSafe works.

Take a tour of this two bedroom house to see where we recommend placing each sensor.


Setting up your Indoor Camera

Our indoor home security camera is the final piece of the system to install. With our professional monitoring plan, our professional monitoring centre uses the Indoor Camera(s) to visually verify an incident. Therefore we recommend they are placed in key areas an intruder is likely to pass by.

Always have one near your front and back door. And you can add some others around the house too. Let us take you on a walk through…

HSW - Setting up your SimpliCam
Meet the system

What is Video Verification?

When signed up to our Pro Premium plan, our professional monitoring centre visually confirms an incident via the Indoor Camera and can request police or fire service dispatch. Here's how it works:

  • When a sensor triggers the alarm, the Base Station will sound and send a signal through to our professional monitoring centre.

  • You'll receive a call from a security specialist and they’ll view 30 seconds of footage from the time of the alarm trigger.

  • If they visually confirm an intruder they will request police dispatch and if they confirm a fire they will request fire service dispatch.

And, with our Pro Premium plan we also offer guard dispatch. This is where a guard will be dispatched to your home to make sure everything is ok when you can't, providing that extra peace of mind. You can enable Video Verification in the app under Camera Settings.

What does the guard do?

The guard will ensure that the perimeter of the property is secure and actively look for any signs of a break in. If the guard finds that there has been a break in and there is damage to the property they will:

  • Call the police.

  • Call the keyholder(s).

  • Wait on site for the police and keyholder to arrive.

  • Report the findings via the professional monitoring centre automated reporting system.

But when would a guard be dispatched over police?

There are four scenarios:

  • If our professional monitoring centre can't visually confirm a break-in on your Indoor Camera.

  • If you can't get to your phone to answer the call from Securitas and if they can't reach other keyholders.

  • If you can't remember your safeword.

  • If you ask for a guard to be dispatched.

Worried about having a false alarm with guard dispatch? Don't be, just follow these handy tips:

  • Make sure you have at least five keyholders that our monitoring centre could call in case of an incident and they can't reach you.

  • Ensure your keyholders know they are one of your keyholders.

  • When selecting your safeword, make sure it's something memorable and easy to pronounce.

Frequently asked questions

SimpliSafe System

Indoor Camera


Still have questions? Schedule a call with one of our security experts here, or contact the team directly.

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