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The SimpliSafe security system.

How it works.

Simple to choose, set-up and use. Our DIY home security system is a self-installed and self-maintained alarm.

Just stick the sensors in place, and pair them to the Wireless Keypad and Base Station. Secure your home in less than an hour.

However, we do understand that installing smart home tech can sometimes be daunting. Which is why we have designed this page to explain how SimpliSafe works.

Take a tour of this two bedroom house to see where we recommend placing each sensor.


Setting up your Indoor Camera

The Indoor Camera, our indoor home security camera, is the final piece of the system to install. With our professional monitoring plan, our alarm receiving centre uses the Indoor Camera(s) to visually verify an incident. Therefore we recommend they are placed in key areas an intruder is likely to pass by.

Always have one near your front and back door. And you can add some others around the house too. Let us take you on a walk through…

What is Video Verification?

When signed up to our Pro Premium plan, our alarm receiving centre visually confirms an incident via the Indoor Camera and can request police or fire service dispatch. Here's how it works:

  • When a sensor triggers the alarm, the Base Station will sound and send a signal through to our professional monitoring centre.

  • You'll receive a call from them and they can access the Indoor's Camera live footage.

  • If they visually confirm an intruder they will request police dispatch and if they confirm a fire they will request fire service dispatch.

And, with our Pro Premium plan we also offer guard dispatch. This is where a guard can check in on your home when you can't, providing that extra peace of mind.

What does the guard do?

The guard will ensure that the perimeter of the property is secure and actively look for any signs of a break in. If the guard finds that there has been a break in and there is damage to the property they will:

  • Call the police.

  • Call the keyholder(s).

  • Wait on site for the police and keyholder to arrive.

  • Report the findings via the professional monitoring centre automated reporting system.

But when would a guard be dispatched over police?

There are four scenarios:

  • If the monitoring centre can't visually confirm a break-in on your Indoor Camera.

  • If you can't get to your phone to answer the call from our professional monitoring centre and if they can't reach other keyholders.

  • If you can't remember your safeword.

  • If you ask for a guard to be dispatched.

Worried about having a false alarm with guard dispatch? Don't be, just follow these handy tips:

  • Make sure you have at least five keyholders that our monitoring centre could call in case of an incident and they can't reach you.

  • Ensure your keyholders know they are one of your keyholders.

  • When selecting your safeword, make sure it's something memorable and easy to pronounce.

Frequently asked questions

SimpliSafe System

Indoor Camera


Still have questions? Click here to view our simple how-to videos. Or contact the team directly.

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