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How many first floor windows and doors are you protecting?

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How many motion sensors do you need? Place in key areas an intruder would have to pass through.

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3

What can we help you with?

Deterring break-ins
Preventing fires
Freezing/burst pipes
Water damage/leaks
Panic button
Indoor video footage

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The SimpliSafe security system.
How it works.

Simple to choose, set-up and use. Our DIY home security system is a self-installed and self-maintained alarm.
Just stick the sensors in place, and pair them to the Wireless Keypad and Base Station. No drilling. No wiring. No tools. Secure your home in less than an hour.

However, we do understand that installing smart home tech can sometimes be daunting. Which is why we have designed this page to explain how SimpliSafe works.

Take a tour of this two bedroom house to see where we recommend placing each sensor.

house front
inside front
inside back
White Outline of a Base Station

Base Station

White Outline of Keypad

Keypad

White Outline of SimpliCam

SimpliCam

White Outline of 105 Decibel Siren

105dB Siren

White Outline of Panic Button

Panic Button

White Outline of White Glassbreak Sensor

Glassbreak Sensor

White Outline of Motion Sensor

Motion Sensor

White Outline of Entry Sensor

Entry Sensor

White Outline of Smoke Detector

Smoke Detector

White Outline of Water Sensor

Water Sensor

White Outline of Freeze Sensor

Temperature Sensor

White Outline of Key Fob

Key Fob

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Image of one white base station glowing blue

Base Station

The brains of the alarm system. Features a 95dB siren, back-up battery that lasts up to 24 hours and links to the professional monitoring centre.

Place it in a central location in the home so it's in range of all your sensors.

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Keypad

Helps set up the system, arms/disarms the system and changes the mode.

Place it near your front door so it's simple to arm and disarm as you go to and from home.

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SimpliCam

Police love when an alarm is visually verified. It means the alarm is a) the real deal and b) in progress. And that means they are way more likely to catch the criminal.

  • Capture crucial evidence

  • Watch free any time

When setting up your SimpliCam, we'd recommend for it to be placed near your front door in your hallway as this is the most common entry point for an intruder. We'd also advise another is placed near your backdoor.

If you have a baby, you could also pop a camera in their room to keep an eye on them.

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Image of White 105 Decibel Siren

105dB Siren

This 105 decibel siren will feel like sitting in the front row of an ear-piercing rock concert. You can use it inside or place it on the outside of your home to alert the neighbourhood. This siren will ensure any intruder knows you're protected.

Weather resistant for outdoor use. Easily mounts under an eave outside or adhere to a wall inside.

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Panic Button

Pressing the Panic Button will let you discreetly trigger the alarm, instantly alerting our monitoring centre. Police will be dispatched if an incident is visually verified.

The Panic Button can be placed anywhere in your home, but we'd recommend placing this in your bedroom.

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Glassbreak Sensor

Detects the unique sound of breaking glass

If a burglar breaks a window in order to enter your home, this Glassbreak Sensor will detect the sound and trigger your burglar alarm. Pair it with a Motion Sensor in any rooms on the ground floor that have multiple windows.

Place the Glassbreak Sensor somewhere where it's unobstructed from the glass windows or doors that you're worried about. It adheres to a hard surface and should be within 6 metres of the glass.

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Motion Sensor

Motion Sensor coverage

The sensor has a 90 degree field of vision and detects motion within 9 metres, giving you a full range of coverage when placed in a corner.

Stand on a shelf or adhere to a wall. Set the sensor to be active only in "away" mode (so that you won't trigger it when you're at home) or both "home" and "away" modes (for rooms that you want covered with a motion sensor while you're home).

Fix it in place where the 'busy' areas are in the home (e.g. hallway, kitchen).

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Entry Sensor

Protects your doors and windows.

Works with any door or window. Make sure you have one placed on your front door and back door at the least.

Pro tip: Stop burglars where they break in most. Ground floor doors and windows. For rooms with 3 or more windows, consider a motion sensor instead.

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Image of a White Smoke Detector

Smoke Detector

SimpliSafe Smoke Detectors are built with photoelectric sensors for increased safety. They respond faster (typically 30 minutes or more) to fire in its early, smouldering stage before it breaks into flame.

Never worry about sleeping through a fire alarm. This smoke detector will sound its own internal siren as well as trigger a full-blown security system alarm.

Install one on your ground floor and another upstairs. We'd recommend them to be fixed in the hallway and landing but judge this based on the layout of your home.

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Image of a White Water Sensor

Water Sensor

Your Water Sensor will trigger an audible alarm whenever it comes into contact with water. Our alarm monitoring plans offer additional options to get a phone call and SMS/email alert of any water alarms.

Flood damage is the most common home insurance claim, and it's certainly one of the most expensive. Place it near major plumbing where an incident could occur. Undetected floods and leaks can lead to mould infestations, ruined carpets, warped wood floors, damaged cabinetry and more.

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Image of White Temperature Sensor

Temperature Sensor

The Temperature Sensor will trigger an alarm if the temperature in your home falls below 5°. Our alarm monitoring plans also give you the options to get: a phone call and SMS/Email in the event of a freeze alarm and access to hourly readings of your home's temperature in your app.

You can also set an upper temperature limit to protect precious objects like instruments, paintings and plants in a climate controlled room.

We'd recommend placing this next to your thermostat and if you have a baby, it can be placed in their room too so you can monitor the temperature.

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Image of a Black Keyfob with three buttons - from left to right: off, home, and away

Key Fob

Works just like your car's key fob.

Press a button and your system's disarmed before you enter your house.

Pro tip: We would recommend getting one for anyone who might forget their PIN code.

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Setting up your SimpliCam

The SimpliCam, our home security camera, is the final piece of the system to install. With our professional monitoring plan, our alarm receiving centre uses the SimpliCam(s) to visually verify an incident. Therefore we recommend they are placed in key areas an intruder is likely to pass by.

Always have one near your front and back door. And you can add some others around the house too. Let us take you on a walk through…

What is Visual Verification?

When signed up to our Pro Premium plan, our alarm receiving centre visually confirms an incident via the SimpliCam and can request police or fire service dispatch. Here's how it works:

  • When a sensor triggers the alarm, the Base Station will sound and send a signal through to our professional monitoring centre.

  • You'll receive a call from them and they can access the SimpliCam's live footage.

  • If they visually confirm an intruder they will request police dispatch and if they confirm a fire they will request fire service dispatch.

And, with our Pro Premium plan we also offer guard dispatch. This is where a guard can check in on your home when you can't, providing that extra peace of mind.

What does the guard do?

The guard will ensure that the perimeter of the property is secure and actively look for any signs of a break in. If the guard finds that there has been a break in and there is damage to the property they will:

  • Call the police.

  • Call the keyholder(s).

  • Wait on site for the police and keyholder to arrive.

  • Report the findings via the professional monitoring centre automated reporting system.

But when would a guard be dispatched over police?
There are four scenarios:

  • If the monitoring centre can't visually confirm a break-in on your SimpliCam.

  • If you can't get to your phone to answer the call from our professional monitoring centre and if they can't reach other keyholders.

  • If you can't remember your safeword.

  • If you ask for a guard to be dispatched.

What is the cost of guard dispatch?

A call out charge for a guard starts from £75 for the first 15 minutes they are at the address. Don't let this put you off, 95% of visits are less than 15 minutes.

You can opt out and back into guard dispatch at any time, just contact the team.

Worried about having a false alarm with guard dispatch? Don't be, just follow these handy tips:

  • Make sure you have at least five keyholders that our monitoring centre could call in case of an incident and they can't reach you.

  • When selecting your safeword, make sure it's something memorable and easy to pronounce.

  • Ensure your keyholders know they are one of your keyholders.

Frequently asked questions

SimpliSafe System

What is the Base Station and why do I need it?

The Base Station is the 'brains' of the system. It's what controls the home security system and how all of the sensors connect - they are connected via radio frequency. If a sensor is triggered, it would sound its 95dB siren. If signed up to one of our professional monitoring plans, in an alarm event it sends a signal to our monitoring centre via its inbuilt cellular connection or WiFi.

Do I have to get the SimpliCam with the system?

Yes, each system comes with a Base Station, Wireless Keypad and SimpliCam home security camera as its core components. If signed up to our Pro Premium monitoring plan, in an alarm event our alarm receiving centre would call you and access the SimpliCam (for 15 mins max) to then visually verify an incident (e.g. burglary or fire). If an incident is confirmed, they can request police or fire service dispatch.

Will the SimpliCam trigger the alarm if it detects motion?

The alarm is only triggered by the sensors. The SimpliCam works as an individual component and it will send an alert to your phone upon it detecting motion.

Is the system suitable for pets?

Yes it is, but when installing Motion Sensors we recommend placing them at different heights as outlined in your setup guide. The Motion Sensor angles left, right and downwards at 45 degrees, but it does not angle upwards. With this in mind, we'd advise to place the Motion Sensor at 5ft with the test button facing down - this way it'd still catch an intruder who is around 5ft tall but ignore everything below.

Another option is to adjust the sensitivity. You can find the sensitivity switch on the back of the sensor next to the battery, it's usually set on medium but move this to the left to reduce it.

How long do the batteries last?

The batteries in the Wireless Keypad typically last 18-24 months. The sensors last from 24 - 36 months. The 105dB Siren lasts 12-18 months. The keypad will show when the batteries start to run low.

How much does a SimpliSafe system cost?

With Pro Premium monitoring included you can get our Foundation package for under £200 and work up from there.

Is the system suitable for an office?

No, it's only suitable for residential properties.

What grade is the system?

As it's a DIY system that is self-installed and self-maintained it isn't graded.

Do you need WiFi for the system to work?

Our system communicates to our monitoring centre via WiFi and an inbuilt cellular connection interchangeably. If you have a professional monitoring plan with us and you don't have WiFi, the system will use its cellular back up. The SimpliCam however, requires WiFi in order to work.

What modes does the system have?

The system has three modes - Off, Home and Away. All sensors are armed apart from the Motion Sensors in 'Home' mode and all sensors are armed in 'Away' mode. You can customise each individual sensor whether it's armed or disarmed in Home or Away to suit what you need.

SimpliCam

Does the SimpliCam always record?

The SimpliCam only records when it detects motion, in 60 second clips. To have this option, you either need to sign up to our camera only plan which is £4.99 per month or our Pro Premium plan which is £19.99 per month.

How many cameras can I have on a plan?

You can register up to 10 cameras.

Can I purchase a SimpliCam to use on its own without the system?

Yes, the SimpliCam costs £49. You can also sign up to our camera only plan which is £4.99 per month.

Is there a privacy setting for the SimpliCam?

There is an option for a privacy shutter which you can adjust in your settings.

What resolution is the SimpliCam?

It's 720p. This can be lowered to 480p if required.

Why is my SimpliCam flashing yellow?

This indicates that the camera has connected to WIFI but cannot connect to the internet. If your internet is working fine, make sure your camera isn't too far away from the router. If you don't want to move it, hold down the button on the SimpliCam for 20 seconds to hard reset and reinstall it.

Monitoring

What is professional monitoring?

Professional monitoring is when your property is monitored 24 hours a day, 7 days a week, all year round. If there is an intruder, monitoring offers guard dispatch as well as police dispatch depending on which monitoring plan you choose. Simplisafe offers monitoring through our third party security company, who are the leading security provider in Europe.

What happens when my alarm goes off if I don't have monitoring?

Without monitoring, your system will act as a traditional, standalone alarm system. You will be notified by the siren sounding on your Base Station.

How long does it take for the alarm receiving centre to contact you in an alarm event?

80% of calls are completed within 90 seconds. If you fail to answer the phone, the alarm receiving centre will leave a voicemail and call your keyholders.

They do not call if the alarm is cancelled within 120 seconds. This is an industry standard best practice approach and only applies to intruder alarms.

On our Pro Premium plan, they will dial into your SimpliCam when they are making the call to establish visual verification for 60 seconds. If in this time, they establish a break-in - they will dispatch the police. If they cannot establish visual verification of a break-in taking place - they will dispatch a guard.

I don't want a Guard to be sent out - but I still want to be on the Pro Premium plan for police dispatch and app features, can I do this?

Yes - call the team on 0800-920-2420 and upon confirmation of your safeword over the phone, they can opt you out of guard dispatch.

Are there any charges for Guard Dispatch or Police Dispatch?

If a guard is dispatched to you, you will be charged £75 for the first 15 minutes that they are at the address. For every half an hour after this, you will be charged an extra £45. You will be notified of any charges at the end of the month. (95% of visits are less than 15 minutes).

There is no extra charge for police dispatch. If you're on our Pro Premium monitoring plan, once our alarm receiving centre has visually verified an incident, they will request police dispatch.

What happens if my alarm goes off and I don't answer the phone when the professional monitoring centre calls me?

The alarm receiving centre will give the primary contact a call. If there's no answer, they will leave a voicemail and go through up to 4 keyholders, leaving voicemails. They will then call the primary contact again 15 minutes after the initial call.

On Pro Premium, they will also be able to dial into your SimpliCam(s) (you can give the alarm receiving centre approval to do this via the app). If they cannot establish visual verification from the cameras within 60 seconds. They will dispatch a guard to the address.

If they establish visual verification of a break in taking place through the SimpliCam(s) they will request police dispatch.

If I don't answer the phone and a Guard is dispatched to me, can I then call back and cancel the guard?

Yes, you can call the alarm receiving centre on the number provided on your online account under 'Monitoring' - 01908 580 869. They can then cancel the Guard response.

What number will Securitas call me off in an alarm event?

The numbers in which Securitas call you off are 01908 658 100 and 01908 580 850. You can also call Securitas on 01908 580 869.

If I have a Panic Button and press it, would the monitoring centre immediately dispatch police?

No, our professional monitoring centre would follow the usual procedure of calling you but can dispatch a guard if unable to reach you.

Still have questions? Click here to view our simple how-to videos. Or contact the team directly.