I just installed my system and then accidentally set off the alarm. Why didn’t the Emergency Dispatch Service contact me?

Your Emergency Dispatch Service will not be begin until you activate your service. It’s easy to activate your service - just click activate (you will need the 6-digit System ID number located on the bottom of your Base Station). Once your service has been activated, your account will be put into "practice mode" for the first 3 days, so that you can learn to use it. The alarm will still sound but the police will not be contacted. You will be notified by email at the end of the practice mode that panic and burglar alarm signals will now be sent to the dispatch service.

If you don't have access to a computer, please call SimpliSafe at 0800-456-1789 and we will be happy to help you activate your Emergency Dispatch Service over the phone.