Professional monitoring is when your property is monitored 24 hours a day, 7 days a week, all year round. On SimpliSafe's Pro Premium plan, it works like this: If there is an intruder, the monitoring centre can request Securitas Guard dispatch upon a visually verified incident. If an incident cannot be visually verified, a guard from the professional monitoring centre will be dispatched so they can investigate the alarm event further. SimpliSafe offers monitoring through our third party security company, who are the leading security provider in Europe.

Without monitoring, your system will act as a traditional, standalone alarm system. You will be notified by the siren sounding on your Base Station.

80% of calls will start to be processed within 90 seconds after the 30 second cancellation threshold. If you fail to answer the phone, our professional monitoring centre will leave a voicemail and call your key-holders.

They do not call if the alarm is cancelled within 30 seconds. This is an industry standard best practice approach and only applies to intruder alarms.

On our Pro Premium plan, they will view 30 seconds of footage from the time of the alarm trigger. If they establish a break-in, they will request Securitas Guard dispatch.

Yes - call the team on 0800-456-1789 and upon confirmation of your safeword over the phone, they can opt you out of guard dispatch.

Our professional monitoring centre will give the primary contact a call. If there's no answer, they will leave a voicemail and go through up to 4 keyholders, leaving voicemails. They will then call the primary contact again 15 minutes after the initial call.

On Pro Premium, they will view 30 seconds of footage from the time of the alarm trigger (you can give the professional monitoring receiving centre approval to do this via the app).

Yes, you can call the alarm receiving centre on the number provided on your online account under 'Monitoring' - 0330 184 0444. They can then cancel the Guard response.

The number in which Securitas call you off is 0303 330 0369. You can also call Securitas on 0330 184 0444.

Professional alarm monitoring is a 24/7 service provided by a dedicated monitoring centre that watches over your security system. With advanced technology embedded in these systems, professional alarm monitoring systems can visually verify threats, so they can request Securitas Guard dispatch. They work by receiving this signal from your home security system and taking action to alert authorities in the event of an emergency - even when you’re not at home. This is true with our Pro Premium plan, which also includes fire, temperature and water damage monitoring.

There are tons of benefits and reasons to get professional alarm monitoring, such as:

1. Enhanced security

2. Peace of mind

3. 24/7 monitoring by professionals

4. Request of fire response

5. Guard dispatch

6. Swift responses to emergencies detected by the system from an experienced team of highly trained professionals

It’s impossible to monitor your home 24/7, so professional alarm monitoring can never hurt to have. It acts as an extra layer of security in the event of a break-in when you’re not at home. It can even help monitor your home in the event of an accident, such as a fire, rapid temperature fluctuations and even water damage.

Professional alarm monitoring systems monitor your home 24/7 and alert authorities when a breach is detected. On the other hand, self-monitoring allows you to monitor your home from a connected mobile app, and speak through the cameras when required.

You’ll get a call almost immediately when your professional alarm monitoring is triggered. If one of our security experts can visually verify a burglary or crime taking place, they will request Securitas Guard dispatch.

If the alarm is triggered, you’ll get a call from Securitas. They’ll visually verify the break-in using video footage from your indoor camera(s), and request a Securitas Guard dispatch - even if you cannot be reached.

You can use the SimpliSafe app through your mobile device to access your home monitoring system to check up on your home at any time. With the SimpliSafe app you can:

• Watch live 24/7

• Arm and disarm remotely

• Receive notifications when a sensor is triggered

Our Pro Premium plan costs 93p per day, whereas our Pro Standard plan is 66p per day. The Pro Standard plan also comes with a 2-year extended warranty. These plans can be cancelled at any time.

No. All of our professional monitoring plans can be paused or restarted at any time. You can place your system at home, or ask one of our experts for a professional installation. Pro installation starts at £129, but you won’t need to pay until you schedule the appointment, so you can always choose to set up yourself instead.

You sure can! The biggest benefit of our home security systems is that you can move them to a new home with ease. Just get in touch with the team and they can arrange to send you a home moving pack and update your new address when you’re ready.

Yes! Our Pro and Pro Premium plans for professional monitoring are available 24/7, meaning you can rest assured that your home is being monitored at all times.

When the alarm is triggered and a signal is sent to the professional monitoring centre, the team will use video verification to confirm a break-in, then the authorities will be alerted immediately.

What’s great about SimpliSafe home security systems is that our products can be built around your needs. You can shop our pre-built packages, or shop our video monitors and sensors to tailor your very own system. Additional sensors and cameras can be added at anytime whether you have a professional monitoring plan or not.

Our professional and friendly customer service team is available to answer any questions you have about our professional alarm monitoring.

No. The professional monitoring centre will use video verification to confirm if an incident is real or false, but there are no additional fees.