Skip to content
Home24/7 Professional Monitoring
24/7 monitoring by professional agents (Hero Banner - Mobile)

With 24/7 monitoring, we've got you covered

Trustpilot

  • Monitoring centre visually verifies threats so they can alert a Securitas Guard

  • 24/7 whole home protection against break-ins, fires & floods

  • Excess Payback Guarantee helps cover loss or damage from break-ins*

    Requires a Pro Premium monitoring plan.

  • Professional security monitoring from 66p/day - no contracts & your first month free

During an alarm

With the one-of-a-kind Pro Premium Monitoring Plan, our highly trained agents can act quickly in an emergency. Here's how.

When a burglar alarm is triggered, the siren sounds.

The security team will call you directly to inform you of what has happened with your alarm and check you're ok.

The team checks cameras to visually verify an incident and will request Securitas Guard response.

If an incident can't be visually verified, the monitoring centre will dispatch one of their guards to the property.

*Requires Smart Alarm Wireless Indoor Security Camera.**Vs. non-verified SimpliSafe® alarms. With video verification, our agents capture evidence so that you can get priority response. Select professional monitoring plans required.

We stand behind our mission to help keep you safe.

That’s why we offer up to a £350 reimbursement toward your compulsory excess payment if a break-in occurs while your system was armed.*

Monitoring Plans

Recommended

Pro Premium

  • Security team responds to alarms 24/7

  • Alert a Securitas Guard after security team verifies threats

  • Securitas security guard response

  • Whole home protection against break-ins, fire, floods, and more

  • Instant alarm alerts on mobile app

  • Unlimited camera recordings & 30-day cloud storage

  • Get up to £350 reimbursement toward your compulsory insurance excess

  • Premium extended warranty on hardware

  • Advanced app features, including scheduled/arming reminders

  • Get a £100 gift card for every friend you refer

Complete protection for complete peace of mind

per day

No contract. Cancel anytime.

  • Security team responds to alarms 24/7
  • Whole home monitoring
  • Securitas Guard response
  • Fire response
  • Unlimited video recording
  • Instant alarm alerts on your phone
  • 20% discount on future hardware purchases
  • Premium extended warranty

Meet Securitas

Founded in 1934, Securitas is a global leader in security solutions with a long and respected history. With a presence in over 50 countries and a dedicated workforce of over 370,000 highly trained professionals, Securitas is committed to ensuring your safety and peace of mind. Choose SimpliSafe monitoring with Securitas expertise to protect your home.

Securitas Logo

You're in control with the SimpliSafe® App

Image of a phone with the SimpliSafe app pulled up, looking at the view from security cameras

Keep watch indoors and out with live camera feeds

  • Crisp, HD video with night vision

  • Unlimited 30-day cloud storage of recordings*

  • 2-way audio on indoor and outdoor cameras

  • Smart motion detection instantly alerts you of activity

*For up to 10 cameras. Monitoring plan required.

Find your perfect system with a security expert

  • Your questions answered
  • Tips for your home and budget
  • Build a system for your needs
  • See if Pro Install is right for you
Call 0800-456-1789Schedule a call
Dead End Image

Monitoring powered by advanced technology

Discover the high-tech hardware that makes our monitoring possible. Customize a system for your home and budget.

Build a system

Frequently asked questions about professional alarm monitoring

Why do I need monitoring? Isn't the siren enough to scare away burglars?
Professional monitoring is when your property is monitored 24 hours a day, 7 days a week, all year round. On SimpliSafe's Pro Premium plan, it works like this: If there is an intruder, the monitoring centre can request Securitas Guard dispatch upon a visually verified incident. If an incident cannot be visually verified, a guard from the professional monitoring centre will be dispatched so they can investigate the alarm event further. SimpliSafe offers monitoring through our third party security company, who are the leading security provider in Europe.
What happens when my alarm goes off if I don't have monitoring?
Without monitoring, your system will act as a traditional, standalone alarm system. You will be notified by the siren sounding on your Base Station.
How long does it take for the alarm receiving centre to contact you in an alarm event?
80% of calls will start to be processed within 90 seconds after the 30 second cancellation threshold. If you fail to answer the phone, our professional monitoring centre will leave a voicemail and call your key-holders.
They do not call if the alarm is cancelled within 30 seconds. This is an industry standard best practice approach and only applies to intruder alarms.
On our Pro Premium plan, they will view 30 seconds of footage from the time of the alarm trigger. If they establish a break-in, they will request Securitas Guard dispatch.
I don't want a Guard to be sent out - but I still want to be on the Pro Premium plan for app features, can I do this?
Yes - call the team on 0800-456-1789 and upon confirmation of your safeword over the phone, they can opt you out of guard dispatch.
What happens if my alarm goes off and I don't answer the phone when Securitas calls me?
Our professional monitoring centre will give the primary contact a call. If there's no answer, they will leave a voicemail and go through up to 4 keyholders, leaving voicemails. They will then call the primary contact again 15 minutes after the initial call.
On Pro Premium, they will view 30 seconds of footage from the time of the alarm trigger (you can give the professional monitoring receiving centre approval to do this via the app).
If I don't answer the phone and a Guard is dispatched to me, can I then call back and cancel the guard?
Yes, you can call the alarm receiving centre on the number provided on your online account under 'Monitoring' - 0330 184 0444. They can then cancel the Guard response.
What number will Securitas call me off in an alarm event?
The number in which Securitas call you off is 0303 330 0369. You can also call Securitas on 0330 184 0444.
What is professional alarm monitoring?
Professional alarm monitoring is a 24/7 service provided by a dedicated monitoring centre that watches over your security system. With advanced technology embedded in these systems, professional alarm monitoring systems can visually verify threats, so they can request Securitas Guard dispatch. They work by receiving this signal from your home security system and taking action to alert authorities in the event of an emergency - even when you’re not at home. This is true with our Pro Premium plan, which also includes fire, temperature and water damage monitoring.
What are the benefits of professional alarm monitoring?
There are tons of benefits and reasons to get professional alarm monitoring, such as:

  1. Enhanced security
  2. Peace of mind
  3. 24/7 monitoring by professionals
  4. Request of fire response
  5. Guard dispatch
  6. Swift responses to emergencies detected by the system from an experienced team of highly trained professionals
Is professional alarm monitoring necessary if I already have a security system?
It’s impossible to monitor your home 24/7, so professional alarm monitoring can never hurt to have. It acts as an extra layer of security in the event of a break-in when you’re not at home. It can even help monitor your home in the event of an accident, such as a fire, rapid temperature fluctuations and even water damage.
What is the difference between professional alarm monitoring and self-monitoring?
Professional alarm monitoring systems monitor your home 24/7 and alert authorities when a breach is detected. On the other hand, self-monitoring allows you to monitor your home from a connected mobile app, and speak through the cameras when required.
How quickly will the monitoring centre respond to an alarm?
You’ll get a call almost immediately when your professional alarm monitoring is triggered. If one of our security experts can visually verify a burglary or crime taking place, they will request Securitas Guard dispatch.
What happens if an alarm is triggered while I'm not at home/away from my property?
If the alarm is triggered, you’ll get a call from Securitas. They’ll visually verify the break-in using video footage from your indoor camera(s), and request a Securitas Guard dispatch - even if you cannot be reached.
Can I access and control my security system remotely using a mobile app or online portal?
You can use the SimpliSafe app through your mobile device to access your home monitoring system to check up on your home at any time. With the SimpliSafe app you can:

  • Watch live 24/7
  • Arm and disarm remotely
  • Receive notifications when a sensor is triggered
How much does professional alarm monitoring cost? Are there any additional fees?
Our Pro Premium plan costs 93p per day, whereas our Pro Standard plan is 66p per day. The Pro Standard plan also comes with a 2-year extended warranty. These plans can be cancelled at any time.
Are there any long-term contracts or commitments for professional alarm monitoring services?
No. All of our professional monitoring plans can be paused or restarted at any time. You can place your system at home, or ask one of our experts for a professional installation. Pro installation starts at £129, but you won’t need to pay until you schedule the appointment, so you can always choose to set up yourself instead.
Can I transfer my professional alarm monitoring service if I move to a new location?
You sure can! The biggest benefit of our home security systems is that you can move them to a new home with ease. Just get in touch with the team and they can arrange to send you a home moving pack and update your new address when you’re ready.
Is professional alarm monitoring available 24/7?
Yes! Our Pro and Pro Premium plans for professional monitoring are available 24/7, meaning you can rest assured that your home is being monitored at all times.
Will the monitoring centre contact the authorities in case of an alarm?
When the alarm is triggered and a signal is sent to the professional monitoring centre, the team will use video verification to confirm a break-in, then the authorities will be alerted immediately.
Can I add additional sensors or devices to my security system with professional alarm monitoring?
What’s great about SimpliSafe home security systems is that our products can be built around your needs. You can shop our pre-built packages, or shop our video monitors and sensors to tailor your very own system. Additional sensors and cameras can be added at anytime whether you have a professional monitoring plan or not.
What support is available if I have any issues or questions about my professional alarm monitoring system?
Our professional and friendly customer service team is available to answer any questions you have about our professional alarm monitoring.
Will I be charged for false alarms?
No. The professional monitoring centre will use video verification to confirm if an incident is real or false, but there are no additional fees.