SimpliSafe Terms of Sale
Online Terms Last updated: July 2021
Please review these Terms of Sale carefully as these terms govern your purchase of the Products in your order ("Products") from SimpliSafe Ltd ("SimpliSafe") and set out your rights and obligations with respect to your purchases, including important limitations and exclusions. These are the Terms of Sale under which we are willing to provide you with the Products. Please be certain you understand them.
[By clicking the “Submit” button below], you agree that you have read and are bound by these Terms of Sale, including the disclaimers, limitations of liability and indemnity obligations below. You may print these Terms of Sale by clicking the print button on your Internet browser. We will also send you a copy of these Terms of Sale after you have made an order.
1. Information about SimpliSafe and how to contact us
We are SimpliSafe Ltd ("SimpliSafe") a company registered in England and Wales under registration number 10795126 and with our registered office at Bauhaus, 27 Quay Street, Manchester, M3 3GY. Our registered VAT number is 287 6084 60.
You can contact us by telephoning our customer service team at 0800 920 2420 or by writing to us at Bauhaus, 27 Quay Street, Manchester, M3 3GY or by email to firstname.lastname@example.org. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our acceptance of your order will take place when SimpliSafe emails you to indicate our acceptance, at which point a contract will come into existence between you and us incorporating these Terms of Sale. If we are unable to accept your order, we will inform you of this by e-mail and will not charge you for any Products. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline.
3. EU Sales
Purchases from SimpliSafe are available only in the UK. You agree not to use or attempt to use any Product outside the UK.
4. Use of Products
You agree not to use any Product for any illegal or unlawful purpose.
5. Sales are intended for End Users Only
Purchases made through the SimpliSafe website are intended for end user customers only.
6. Payment Methods
SimpliSafe accepts credit cards, debit cards and SimpliSafe Gift Cards as forms of payment in each case as set out on its website. If a credit card is being used for a transaction, SimpliSafe may obtain a pre-approval from the credit card company for an amount up to the amount of the order. Billing to your credit card occurs at the time of purchase or when the order is shipped. If the balance from a SimpliSafe Gift Card is used for a transaction, the amount is deducted from your Gift Card at the time of purchase. If the total amount of the transaction is greater than the balance available in Gift Card your credit card will be charged for the balance.
We are unable to accept credit cards issued by banks outside the European Economic Area. Debit cards and check cards have daily spending limits that may prevent the processing of your order.
The price of the Products (which excludes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Products advised to you is correct. However please see below for what happens if we discover an error in the price of any Products you order.
The total price will include the price of the Products in your order plus any applicable VAT and shipping charges and any customs or excise duty, less any discounts offered by SimpliSafe. SimpliSafe reserves the right to change prices for Products offered at any time, and does not provide price protection or refunds in the event of a price drop or promotional offering.
If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
You must pay for all Products in full before we dispatch them.
8. Value Added Tax
The total price of the Products will include VAT based on the delivery address and the rate in effect at the time your transaction is completed. We will charge to all applicable VAT and custom duties, and SimpliSafe has the right to collect any tax it believes it is obliged to collect.
9. SimpliSafe Gift Cards
SimpliSafe gift cards (“Gift Cards”) are for transactions on the SimpliSafe website only. VAT will not be charged when the Gift Card is purchased. VAT is charged when the Gift Card is redeemed. The VAT rate on the transaction is based on the delivery address of the redeemer. Gift Cards may not be used to purchase other Gift Cards.
Delivery will be by common carrier F.O.B SimpliSafe’s shipping point. This means that you (and not SimpliSafe) have the risk loss or damage to the Products during shipment.
You will be responsible for the costs of delivery as set out on the SimpliSafe website.
We will ship Products without undue delay, subject to any time limits posted on our website at the time of the order.
If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the contract as at an end straight away if any of the following apply:
we have refused to deliver the Products;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
If you do choose to treat the contract as at an end for late delivery, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that, we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0800 920 2420 or email us at email@example.com for a return label or to arrange collection.
We may need certain information from you so that we can supply the Products to you, for example, your address. If you do not give us this information as part of the ordering process or within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
You are responsible for Products once they are in you possession or the possession of a person identified by you to accept the Products.
11. Our Products
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. The packaging of the Product may vary from that shown in images on our website.
We may change the Products to reflect changes in relevant laws and regulatory requirements, to implement minor technical adjustments and improvements, for example to address a security threat.
We may have to suspend the supply of a Product to:
deal with technical problems or make minor technical changes;
update the Product to reflect changes in relevant laws and regulatory requirements; or
make changes to the Product as notified by us to you.
We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product for longer than 30 days we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.
The Products are described on our website at https://simplisafe.co.uk/wireless-home-security-feature-overview. This sets out important features of the Products. Please note that the Products only perform in the manner set out on our website and there is no guarantee that the Products may not be compromised or circumvented. The Products are designed to provide a specified response in given situations. There is no guarantee that the Products will prevent unauthorized intrusion onto the premises or will prevent any personal injury or property loss or any other emergency condition, including fire, smoke, carbon monoxide, medical emergencies or water damage; or that the Products will in all cases provide adequate warning or protection. You understand that the Products may be interrupted, circumvented, unavailable (for a limited or extended time period) or otherwise compromised, including as a result of equipment designed or used by a third party for the purpose of causing false alarms or gaining unauthorized access to or otherwise affecting or controlling the Products.
12. Limited Warranty and Goodwill Guarantee
SimpliSafe warrants to you that the Products will be free from defects in materials and workmanship under normal use and service for 3 years from the date that you purchase the Product (“Limited Warranty”). SimpliSafe’s obligation and liability under the Limited Warranty is limited to accepting return of the defective part of the Product and an equivalent replacement Product or parts during the warranty period. Replacement Products or parts may be new or reconditioned, at the sole option of SimpliSafe. SimpliSafe warrants any replacement Product or part for 3 years from the time of replacement. Ownership of any returned Product or part transfers to SimpliSafe on receipt.
For service under the Limited Warranty, please contact SimpliSafe Customer Support at 0800 920 2420 or visit https://simplisafe.co.uk/support and click on “Contact Us”. If SimpliSafe is unable to address the issue that you are facing, SimpliSafe will send you a replacement Product or part along with a postage prepaid return slip. You must return your old Product or part to SimpliSafe using such slip.
This Limited Warranty does not apply where damage is caused by failure to follow installation or operating instructions, misuse (which includes using Products outdoors unless outdoor use is expressly permitted, and in such cases only as directed), alteration, abuse, accident or tampering, damage or non-performance resulting from use of any item or repair services not provided by SimpliSafe or to business users. The Limited Warranty does not apply if damage was caused by Act of God, natural disaster, labor dispute, war, terrorism, civil strife, or other cause beyond SimpliSafe’s control. Battery replacement is excluded from the Limited Warranty. Products that are tested and found to be in good working condition (not defective) are not covered by this Limited Warranty.
In addition to the Limited Warranty you may return the Product to us at any time within 60 days of your order and receive a full refund ("Goodwill Guarantee"). SimpliSafe will send you a postage prepaid return slip, and you must return you the Products to SimpliSafe using such slip.
If you are a consumer, the Limited Warranty and Goodwill Guarantee do not affect your legal rights under the Consumer Rights Act 2015 or your general rights in relation to faulty or misdescribed Products (which are described in clause 14).
13. Responsibility for loss or damage suffered by you
If either you or we are in breach of our agreement, you or we shall be liable to the other for foreseeable loss and damage caused by the breach and not for any losses that are not a foreseeable consequence of the breach or for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not liable to you for loss that was not foreseeable, was not caused by us or business loss.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.
If you use the products for any business, commercial purpose or re-sell any Products we will have no liability to you for any loss howsoever arising (whether in contract, tort (including negligence), breach of statutory duty or otherwise) that relates to a business, such as any loss of profit, loss of business, business interruption, or loss of business opportunity, in each case whether that loss is direct, indirect or consequential, and (ii) our total liability to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed the total cost of the Products purchased by you.
14. Monitoring Services
Monitoring services will not be provided in connection with your purchase of the Products unless you activate such services online through https://simplisafe.co.uk or by calling SimpliSafe Customer Support at 0800 920 2420 (and as and when this feature becomes available in your location, through the SimpliSafe mobile app).
Monitoring services will be provided in accordance with SimpliSafe’s Terms of Service which can be found online https://simplisafe.co.uk/terms-of-service and no other terms will apply to such services.
15. Services Provided Without Monitoring Subscription
If you activate service offerings made available in connection with any Products that do not require a monitoring subscription (such as motion-detected alerts, cloud-based video recording and storage and/or video streaming services which may be made available, from time to time, in connection with a SimpliSafe security camera without a monitoring subscription) such services shall be provided in accordance with the Terms of Service applicable to such services which can be found at https://simplisafe.co.uk/terms-of-service. Such services will not be provided unless or until you activate them online through the SimpliSafe mobile app or by calling SimpliSafe Customer Support at 0800 920 2420.
The price of the Products is unrelated to the value of property located on or near the premises at which the Products are located. No portion of the purchase price is for insurance or is an insurance premium.
17. Your right to end the contract
A. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(or to get the Product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 19;
if you want to end the contract because of something we have done or have told you we are going to do, (see clause 17(b));
if you have just changed your mind about the Products, (see clause 17(c)). You may be able to get a refund if you are within the cooling-off period (see clause 17(f)), but this may be subject to deductions and you will have to pay the costs of return of the Product;
in all other cases (if we are not at fault and there is no right to change your mind), see clause 17(e).
B. If you are ending a contract for a reason set out at (i) to (iv) below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
we have told you about an error in the price of the Product you have ordered and you do not wish to proceed (see clause 7);
there is a risk that supply of the Products may be significantly delayed because of events outside our control;
we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
C. If you are a consumer, for most Products bought through a website you have a legal right to change your mind within 14 days (unless the Products are split into several deliveries over different days (in this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products or your Products are for regular delivery over a set period in this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Products)) and receive a refund. These rights, under the Consumer Contracts Regulations 2013, can be exercised in the way set out in clause 17(e).
D. Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed under the Goodwill Guarantee or afterwards, but if you do so after the Goodwill Guarantee has expired you may have to pay us compensation. A contract for goods is completed when we have finished providing the goods and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind after the Goodwill Guarantee has expired, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
E. To end the contract with us, please let us know by doing one of the following:
Phone or email. Call customer services on 0800 920 2420 or email us at firstname.lastname@example.org. Please provide details of what you bought, when you ordered or received it and your name and address.
Complete the form at https://simplisafe.co.uk on our website.
Complete the form available online to print off at https://simplisafe.co.uk and post it to us at the address on the form. Or simply write to us at Bauhaus, 27 Quay Street, Manchester, M3 3GY including details of what you bought, when you ordered or received it and your name and address.
F. We will pay the costs of return:
if the Products are faulty or misdescribed;
under the Goodwill Guarantee; or
if you are ending the contract because we have told you of an error in pricing, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
G. If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us of collection.
H. Where we are obliged to refund the price and or delivery costs to you we will do so by the method you used for payment. However, we may make deductions from the price if you are exercising your right to change your mind and we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
I. We will make any refunds due to you as soon as possible. If you are a consumer and are exercising your right to change your mind then:
Where we have not offered to collect the Products, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
18. Our rights to end the contract
We may end the contract at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or
you are otherwise in material breach of the contract and do not remedy such breach within 14 days of us asking you to do so.
If we end the contract in the situations set out in this clause 18 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
We may write to you to let you know that we are going to stop providing the Products. We will refund any sums you have paid in advance for Products which will not be provided.
19. If there is a problem with a Product
If you have any questions or complaints about a Product, please contact us. You can telephone our customer service team on 0800 920 2420 or write to us at email@example.com or Bauhaus, 27 Quay Street, Manchester, M3 3GY.
We are under a legal duty to supply Products that are in conformity with this contract.
If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0800 920 2420 or email us at firstname.lastname@example.org for a return label or to arrange collection.
Software embedded within any Product is licensed to you on a non-exclusive and limited basis and is not sold. You may use such software only in connection with the Product in which it is embedded, and may not modify, distribute, copy or reverse engineer such software. All rights with respect to such software not licensed to you under this contract are fully reserved by SimpliSafe and/or its licensors. You may transfer your rights to the Software only.
21. Camera and other recording devices
22. Responsibility for the operation of the Products
You are responsible for the operation of the Products and must comply with all applicable laws relating to their use. These may include laws relating to data protection and privacy (including as set out in the Terms of Service), CCTV and surveillance and the operation of security alarms. In the UK they may include the General Data Protection Regulation, the Data Protection Act 2018, the Clean Neighbourhoods and Environment Act 2005, the Protection of Freedoms Act 2012, and the Regulation of Investigatory Powers Acts 2000 and 2016.
23. Life Safety Notice
If you purchase a Product that includes smoke detectors or carbon monoxide detectors, or if you add smoke detectors or carbon monoxide detectors at a later time, there may be specific requirements or standards for the installation and location of such detectors. You should contact your local authority having jurisdiction or consult a qualified professional to assist in the installation, maintenance and location of such detectors. You have sole responsibility for complying with any and all codes, laws and standards that may apply to the installation, placement, and maintenance of the Products.
25. Other Terms
Other terms. You understand and agree that sales made by SimpliSafe-authorized distributors, resellers or retailers (including to Amazon.com) shall be subject to these Terms of Sale, notwithstanding that the ultimate sale may have been made by authorized distributors, resellers or retailers. Moreover, the initial sale made to you by such SimpliSafe-authorized distributors, resellers or retailers shall be the commencement of the Limited Warranty.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the courts of England and Wales.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not demand payment from you but we continue to provide the products, we can still require you to make the payment at a later date.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Nobody else has any rights under this contract (except someone you pass your Limited Guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in relation to the Limited Guarantee.
Notices. Unless otherwise expressly provided in this contract, (i) all notices required to be given to SimpliSafe shall be deemed to have been duly given if in writing and mailed by regular mail, postage prepaid, or overnight delivery, by a reputable, national overnight delivery service to SimpliSafe’s then current principal place of business and (ii) all notices required to be given to Subscriber shall be deemed to have been duly given if in writing and sent to the e-mail address Subscriber provided to SimpliSafe.
Assignment. We may transfer our rights and obligations under these Terms of Sale to another organisation. We will contact you to let you know if we plan to do this. If you are a consumer and you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for Products not provided. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing or in conjunction with the transfer of the Products in accordance with this agreement.